Help Center - Free Extended Limited Warranty on All Discount Window Blinds and Window Shades

Steve’s Blinds and Wallpaper offers a three-year limited warranty on all Steve’s blinds and shades sold. This warranty is extended to the original residential purchaser only.

This warranty covers all materials, operating mechanisms and moving parts (such as cords). As well as manufacturing defects and shipping damages (that are reported within two weeks of receipt of blinds or shades).

This warranty does not include any of the following:

• Improper installation, operation, or cleaning
• Excessive exposure to the elements or heat sources
• Damages resulting from accidents
• Improper handling
• Alteration of any kind
• Variations in texture
• Construction or color of natural wood products
• Excessive warping of wood slats in high humidity areas
• Natural color changes to materials that take place over time.
• Loss of pleating, if the product is not being cycled (held in the raised position a portion of the time).
• Normal wear and tear
• Batteries, chargers, and plug-in transformers for motorized shades

Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Steve’s Blinds and Wallpaper will not be responsible for color matching to blinds that were purchased previously. Discontinued components or color selections will be replaced with the closest equivalent current product. If there are more blinds in the same room, there is no guarantee of color match for the one being repaired or replaced.

The following is also not included and is the responsibility of the consumer:

• Transportation costs to and from the retailer.
• Installer fees.
• Costs of removal, re-measures, or reinstallation of product.
• Any incidental or consequential damages.

Resolution Procedures: To obtain service, please contact Steve’s Blinds and Wallpaper Customer Service at 1-800-548-6008 and provide your original order number.

This Warranty is exclusive and in lieu of all other obligations, liabilities, or warranties. In no event shall Steve’s Blinds and Wallpaper or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. In some states, exclusions for incidental or consequential damages are not allowable.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Policy is subject to change without notice. This limited warranty is exclusive of commercial use. Contact Steve’s Blinds and Wallpaper Technical Service for more information. No agent, representative, dealer, or unauthorized employee has the authority to increase or alter the obligation of this warranty.