Help Center - Order Returns

Blinds Return Policy

Custom blinds and shades are not returnable, exchangeable, or refundable. If there is any visible damage that occurred during shipping or delivery it must be reported within 5 business days of receiving your blinds. When you receive your merchandise please open your package immediately and inspect it for any manufacturing defects or shipping damage. If you have any issues with your order you need to report it within 2 weeks of receiving it. Steve’s blinds are guaranteed to be first quality and in the unlikely event you receive your blinds defective or damaged Steve’s will arrange for immediate replacement and the return of your original order. Blinds ordered from Steve’s are custom made based on our customers’ exact measurements and specifications and therefore once the order is placed it is not cancelable and not returnable. Prior to placing your order with Steve’s please make sure to follow Steve’s easy measuring instructions and if you have any questions prior to placing your order please call or e-mail one of Steve’s Blind Specialists who will be more than happy to answer any questions that you have. To ensure our customers receive their order as quickly as possible orders are sent in real-time to the factory to begin production, and therefore once an order is placed we cannot guarantee any changes. Steve’s understands that there are instances where customers may need to request to cancel their order. In these instances Steve’s will do its best to accommodate its customer’s request to cancel by contacting the factory to determine whether or not the factory has actually begun manufacturing the order. A refund cannot be approved or processed for a canceled order until Steve’s is able to receive confirmation from the factory as to whether the factory has begun the production of the order. Steve’s Blinds and Wallpaper offers a Free Extended Lifetime Warranty on all blinds sold. Steve’s Blinds and Wallpaper warrants all blinds sold will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. See details

Wallpaper Return Policy

When you receive your merchandise, please visually inspect the package and wallpaper rolls for any noticeable signs of defect or damage. If the wallpaper is not damaged or defective and you need to return the paper, the manufacturer will only accept returns on unopened rolls of wallpaper. If you have any issues with your order you need to report it within 2 weeks of receiving it. Wallpaper is returnable within 30 days of receipt and is also subject to a manufacturer’s 30% restocking fee and shipping charge. Steve’s cannot accept returns on single rolls, cut rolls, yards, or fabric unless it is received damaged, defective, or you do not receive exactly what was ordered. Please remember that computer screens vary in color and cannot always display textures, if you are unsure of the color or texture we do offer samples at a nominal fee. If you are unsure of the color or texture we do offer wallpaper samples at a nominal fee. In most cases murals and borders are not returnable however, where individual manufacturers allow the return, Steve will accept these returns subject to the manufacturer’s 30% restocking fee and shipping charge. Steve’s Shipped Next Day or Free Collection and Steve’s Super Value Wallpaper are not returnable unless they are defective. To ensure our customers receive their order as quickly as possible orders are sent in real-time to the manufacturer to ship out the order. Steve’s understands that there are instances where customers may need to request to cancel their order. In these instances Steve’s will do its best to accommodate its customer’s request to cancel by contacting the manufacturer to determine whether or not the manufacturer has actually packaged and shipped the order. A refund cannot be approved or processed for a canceled order until Steve’s is able to receive confirmation from the manufacturer as to whether the factory has begun the production of the order.

If you need to return wallpaper it is important to either call our customer service department at 1-800-548-6008 or send us an e-mail to obtain a return authorization # and the correct address where to return your wallpaper. Wallpaper returned without proper authorization # will be returned to customer.